At my store, we aim to provide a straightforward delivery experience by clearly explaining how orders are prepared, shipped, and tracked. The information below outlines our standard shipping arrangements for customers.
Shipping Coverage
my store currently provides shipping services to addresses within the United States.
We do not currently offer standard international delivery.
Customers should make sure that the shipping address entered during checkout is complete and accurate before submitting an order.
Preparing Your Order
Once your payment has been successfully confirmed, orders generally require 1–2 business days to be prepared for shipment.
Order preparation includes reviewing the order, arranging the merchandise, and preparing the package for carrier collection.
Business days generally exclude weekends and applicable U.S. holidays.
Standard Delivery Estimates
After an order leaves our fulfillment process, standard carrier transit generally takes approximately 4–6 business days.
Combining preparation and transit, most orders are expected to arrive within approximately 5–8 business days.
These are estimated timeframes and should not be considered guaranteed delivery dates.
Shipping Costs
Any applicable shipping charges will be clearly presented during checkout before payment is completed.
Customers will have the opportunity to review the applicable shipping cost as part of the final order total before submitting the order.
Order Confirmation
After a successful purchase, an order confirmation may be sent to the email address entered during checkout.
Please review your confirmation carefully and contact us promptly if you notice an important error in your delivery information.
Tracking Your Shipment
When tracking information is available, it may be provided after your order has been dispatched.
Please be aware that tracking information may take some time to become active after the carrier receives or scans the package.
Temporary gaps between tracking updates do not necessarily mean that the shipment has stopped moving.
Delivery Address Accuracy
Customers are responsible for entering a valid delivery address.
Before completing checkout, please verify:
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Recipient name
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Street address
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Apartment or unit number, if applicable
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City
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State
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ZIP code
Incomplete or incorrect information may result in delivery delays or an unsuccessful delivery attempt.
Address Corrections
If you discover an error in your shipping address, contact us immediately.
If the order has not yet been shipped, we will make reasonable efforts to update the information.
Once the package has been transferred to the carrier, we may not be able to change the delivery address.
Carrier Delays
Estimated delivery times may be affected by circumstances outside our direct control.
Examples include severe weather, transportation interruptions, carrier volume, holidays, facility delays, address issues, and other operational disruptions.
When a carrier delay occurs, we will make reasonable efforts to assist with available tracking information.
Package Marked Delivered
If tracking indicates that your package has been delivered but you cannot find it, please first check common delivery locations around your property.
You may also check with household members, neighbors, building management, or the carrier where appropriate.
If the shipment remains missing, contact us with your order number and tracking information.
Damaged Packages
If your package arrives visibly damaged, please retain the packaging and merchandise.
Contact our customer service team and provide photographs when requested.
The original packaging and shipping materials may be useful when reviewing a damage-related claim.
Wrong or Missing Merchandise
If your shipment contains the wrong product or an expected item is missing, contact us with your order information.
We will review the available details and provide further instructions regarding the issue.
Undeliverable Shipments
A package may be returned to the sender when delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or another carrier-related circumstance.
If a package is returned to my store, we may contact the customer regarding available options.
Additional shipping charges may apply if a new shipment is requested because the original delivery information was incomplete or incorrect.
Multiple Packages
Some orders may arrive in more than one package.
When products are shipped separately, customers may receive different tracking numbers and the packages may arrive at different times.
Shipping After Order Cancellation
If a cancellation request is received after an order has already entered shipment, we may be unable to stop the package.
In such cases, the customer may need to follow the return process described in our Refund Policy.
Carrier Handover
Once a package has been transferred to the shipping carrier, the carrier manages transportation, routing, scanning, and final delivery.
While we cannot control the carrier's internal operations, we will make reasonable efforts to assist customers with shipment-related questions.
Shipping Questions
If you have a question about an order, tracking information, delivery address, or shipment issue, please contact:
my store
6331 ROBINSON RD
LOCKPORT, NY 14094
United States
Phone: +1 716-948-5381
Email: support@listamartet.shop
Please include your order number whenever possible so that we can locate the relevant order.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.