Refund Policy

At my store, we want customers to have a clear understanding of our return and refund procedures before making a purchase. This policy outlines the requirements for eligible returns, exchanges, refunds, and order cancellations.

Eligibility for Returns

Most eligible products may be returned within 30 calendar days from the date of delivery.

To qualify for a return, the item should be in its original condition and should not show substantial signs of use, alteration, or damage caused after delivery.

Where applicable, all original components, accessories, packaging, and accompanying materials should be included.

Items Not Eligible for Standard Returns

Certain products may be excluded from our standard return process.

These may include:

Personalized or made-to-order merchandise
Products identified as final sale
Gift cards
Items that cannot reasonably be returned for hygiene or safety reasons
Products that have been substantially used, altered, or damaged after delivery

Any specific return restriction applicable to an individual product will be communicated on the relevant product page where appropriate.

Nothing in this policy limits consumer rights that cannot legally be excluded.

Before Sending a Return

Please contact our customer support team before returning any merchandise.

Do not send an item back without receiving return instructions from us. This allows us to identify the order correctly and provide the appropriate return destination.

Our business address should not be used as a return address unless our team specifically confirms that it is appropriate for your return.

Information Required for a Return Request

When contacting us, please provide:

Order number
Name used when placing the order
Product name
Reason for the return, if applicable
Photos or other information when requested

Providing complete information can help us review your request more efficiently.

Return Shipping

For a return requested because of a change of mind, preference, or another customer-related reason, the customer may be responsible for the applicable return shipping cost.

When an item is confirmed to have arrived damaged, defective, or different from what was ordered, we will provide appropriate instructions concerning the return shipping arrangement.

Damaged Items Upon Arrival

If merchandise arrives damaged, please contact us as soon as reasonably possible.

Please retain the shipping box, packaging materials, shipping label, and damaged product until our review has been completed.

Photographs of the package and product may be requested.

After reviewing the circumstances, we may provide an appropriate remedy, which can include a replacement, exchange, or refund.

Defective Products

If you believe a product has a defect or does not function as reasonably expected, please contact us with your order details and a description of the issue.

We may request photographs, product information, or other reasonable documentation before determining the appropriate resolution.

Incorrect Merchandise

If the product you receive is different from the item shown on your order confirmation, please contact us before returning it.

After verifying the order, we will provide instructions for the applicable replacement, exchange, or refund.

Missing Products or Parts

If your shipment appears to be missing an item, component, accessory, or other part that should have been included, contact us with your order number.

We will review the order and shipment information and work with you toward an appropriate resolution.

Exchanges

An eligible product may be exchanged when a suitable replacement is available.

Exchange requests should be submitted within the applicable 30-day return period.

If the requested replacement is unavailable, an eligible refund may be provided instead.

Return Inspection

Once an approved return has been received, the merchandise may be inspected to confirm that it satisfies the applicable return requirements.

The outcome of the review may determine whether a refund, exchange, or other eligible resolution is available.

Refund Approval

If a returned item meets the requirements of this policy, the applicable refund will be approved and processed.

If the merchandise does not satisfy the return conditions, we may contact the customer regarding the available options.

Refund Method

Approved refunds are generally issued to the same payment method used for the original transaction.

We generally cannot transfer an approved refund to a different card, account, or payment method.

Refund Processing Period

After we process an approved refund, the payment provider or financial institution may require additional time to post the funds.

Please allow approximately 5–10 business days after processing for the refund to appear in your account.

Actual posting times may vary depending on the customer's financial institution.

Partial Refunds

If only certain products or quantities from an order are eligible for a refund, we may issue a refund for the qualifying portion rather than the complete order.

The amount refunded will correspond to the portion of the order approved for refund.

Order Cancellation

If you decide that you no longer want an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before fulfillment or shipment begins.

Once an order has been dispatched, cancellation may no longer be available. In such circumstances, the normal return procedure may apply.

Refunds for Cancelled Orders

When an order is successfully cancelled after payment has been collected, the applicable amount will generally be returned to the original payment method.

The time required for the refund to appear is determined in part by the applicable payment provider or financial institution.

Return Shipment Tracking

Customers returning merchandise should retain the shipping receipt and tracking information until the return has been completed.

For additional protection, we recommend using a shipping method that provides shipment tracking.

Return Shipment Not Received

If a return has been approved but the shipment cannot be confirmed as delivered, tracking information or proof of shipment may be requested.

We will review the available information and determine the appropriate next step.

Refund Not Yet Visible

If you have received confirmation that your refund was processed but cannot see the credit in your account, please check with your bank or payment provider first.

If the applicable processing period has passed, contact us with your order information so that we can review the transaction.

Consumer Rights

This policy describes the standard return and refund procedures for my store.

Nothing in this policy is intended to waive, restrict, or replace consumer rights, warranties, or remedies that are required by applicable federal, state, or local law.

Where mandatory legal requirements apply, those requirements will take precedence.

Policy Changes

We may revise this Refund Policy when necessary to reflect changes to our products, return procedures, business practices, or applicable legal requirements.

The current version published on our website will apply to future requests, subject to applicable law.