FAQ

Below you can find answers to common questions about shopping with my store, including products, orders, payment, delivery, returns, and customer support.

What does my store sell?

my store is a general online store offering products from different categories.

Our product selection may change over time based on availability. Please refer to the individual product page for the most current information about each item.

How can I learn more about a product?

Each product listing may include information such as its description, specifications, dimensions, available options, and images.

We recommend reviewing the full product listing before making a purchase.

If you still have questions, you can contact our customer support team.

Can I purchase without creating an account?

Depending on the checkout options currently available, customers may be able to complete a purchase without creating an account.

The options presented during checkout will indicate what is available for your order.

How do I complete a purchase?

Choose the product you want, select any available options, and add it to your shopping cart.

Proceed to checkout, enter the requested billing and delivery information, select an available payment method, and review your order before submitting payment.

How will I know that my order was received?

After a successful order is submitted, an order confirmation may be sent to the email address entered during checkout.

If you believe your payment was successful but do not receive an order confirmation, please contact us before placing another order.

Can I modify my order after checkout?

Please contact us as soon as possible if you need to make a change.

We will make reasonable efforts to accommodate changes before an order enters fulfillment or shipment. Once the order has been dispatched, changes may no longer be possible.

How long does order preparation take?

Orders generally require 1–2 business days for preparation after payment has been successfully confirmed.

Additional time may occasionally be required during weekends, holidays, or periods of increased order volume.

Where do you ship?

my store currently ships to addresses within the United States.

We do not currently provide standard international shipping.

What is the estimated delivery time?

After dispatch, standard carrier transit generally takes around 4–6 business days.

The typical combined preparation and delivery period is approximately 5–8 business days.

These timeframes are estimates and may vary because of carrier conditions or other circumstances.

Will I receive a tracking number?

When tracking information is available, it may be provided after the order has been dispatched.

Tracking may take some time to become active after the carrier receives or scans the package.

What should I do if tracking has stopped updating?

Temporary gaps in tracking updates can occur while a package is moving between carrier facilities.

If the tracking information remains inactive for an unusually long period, contact us with your order number and tracking details.

What if my package shows as delivered?

If the carrier reports that the package was delivered, first check around your property and any usual delivery locations.

You may also check with household members, neighbors, building management, or the carrier.

If you still cannot locate the package, contact us with the relevant order and tracking information.

What happens if I entered the wrong address?

If the order has not yet shipped, we will make reasonable efforts to update the address.

After dispatch, an address change may no longer be possible.

What payment methods can I use?

Payment methods available for your order will be displayed at checkout.

Depending on availability, major credit and debit cards and other supported payment options may be offered.

What currency is used?

Prices are generally displayed in U.S. dollars (USD).

If your payment method uses another currency, your bank or payment provider may apply its own exchange rate or additional fees.

Why might my payment fail?

A payment may be declined because of incorrect billing details, insufficient funds, card restrictions, security verification, an expired payment method, or another issue determined by the payment provider.

If the issue continues, please contact your bank or payment provider.

Can I cancel my order?

You may request cancellation by contacting us as soon as possible after placing the order.

We will make reasonable efforts to process cancellation requests before fulfillment or shipment.

If the order has already been dispatched, cancellation may no longer be available and the return process may apply.

What is your return period?

Eligible merchandise may generally be returned within 30 calendar days from delivery.

The product must satisfy the applicable return conditions described in our Refund Policy.

Do I need to contact you before returning an item?

Yes.

Please contact our customer support team before sending merchandise back.

If the return is approved, we will provide the appropriate return instructions.

Can I return an item to the business address?

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

Approved returns may need to be sent to a designated return location.

What if my order arrives damaged?

Please retain the merchandise and original packaging. We may request photographs of the product and packaging to assist with the review.

An eligible resolution may include a replacement, exchange, or refund.

What if I receive the wrong product?

Provide your order number and details about the item received. We will review the order and provide instructions for the appropriate resolution.

What if something is missing from my package?

We will review the available order and shipment information and assist with the next steps.

Are exchanges available?

An exchange may be available for eligible products when a suitable replacement is in stock.

If the requested replacement cannot be provided, an eligible refund may be offered instead.

How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the purchase.

We generally cannot transfer a refund to an unrelated payment method.

How long does a refund take?

After an approved refund is processed, please allow approximately 5–10 business days for the funds to appear in your account.

The exact timing depends on your bank or payment provider.

What if my refund has not appeared?

First check with your bank or payment provider if we have confirmed that the refund has been processed.

If the applicable processing period has passed, contact us with your order information so we can review the transaction.

Who pays for return shipping?

For standard returns based on customer preference or a change of mind, the customer may be responsible for applicable return shipping costs.

If the return is related to an incorrect, damaged, or defective product, we will provide appropriate return-shipping instructions.

Can I contact you before purchasing?

Yes. You are welcome to contact us if you need clarification about a product or the ordering process.

Please include the product name or relevant listing information with your question.

How can I contact customer support?

You can contact my store through:

Email: support@listamartet.shop
Phone: +1 716-948-5381

For questions about an existing order, please include your order number whenever possible.

What are your support hours?

Our customer service team is available:

Monday–Friday, 9:00 AM–5:00 PM

We will make reasonable efforts to respond to inquiries received during our regular support hours.

Where is my store located?

my store
6331 ROBINSON RD
LOCKPORT, NY 14094
United States

Where can I find the full store policies?

Detailed information is available through our individual Refund Policy, Shipping Policy, Privacy Policy, Terms of Service, and Payment Policy.

These policies provide additional information beyond the general answers listed in this FAQ.

FAQ