Contact Us

Whether you have a question before placing an order or need assistance after your purchase, my store is available to help with general product, order, payment, shipping, return, and other store-related questions.

Contact Information

You can reach our customer support team through the following channels:

Email: support@listamartet.shop
Phone: +1 716-948-5381

For questions concerning an existing order, please include your order number whenever possible.

Customer Support Hours

Our support team is available during the following hours:

Monday–Friday, 9:00 AM–5:00 PM

Messages received outside these hours will be reviewed during the next available business period.

Order Questions

If you need help with an existing purchase, you can contact us about:

Order status
Product information
Shipping progress
Tracking information
Delivery concerns
Missing merchandise
Incorrect products
Damaged products
Payment issues
Returns
Refunds
Order cancellation requests

Providing your order number and relevant details can help us locate your purchase more efficiently.

Product Assistance

If you are considering a product and need additional information, you are welcome to contact our support team.

Please provide the product name or information from the relevant product listing so that we can better understand your question.

Shipping Support

For shipment-related questions, please include your order number and tracking information if available.

We can assist with general questions regarding delivery status, tracking updates, address concerns, and other shipping matters.

Returns and Refunds

If you need to return an eligible product or inquire about a refund, please contact us before sending merchandise back.

Our team will review your request and provide the appropriate instructions according to our Refund Policy.

Please do not send a return directly to our business address unless our customer service team specifically instructs you to do so.

Damaged or Incorrect Orders

If an order arrives damaged or contains an incorrect product, please contact us as soon as reasonably possible.

We may ask you to provide photographs of the merchandise, packaging, shipping label, or other information needed to review the situation.

Please keep the product and original packaging until the issue has been reviewed.

Payment Assistance

For questions about declined payments, transaction status, duplicate charges, or other billing matters, please contact us with your order number and a description of the issue.

For your security, do not send complete credit card numbers, security codes, passwords, or other confidential payment credentials by email.

Order Cancellation

If you would like to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to process cancellation requests before an order enters fulfillment or shipment.

Once an order has been dispatched, cancellation may no longer be possible.

Privacy Requests

If you are contacting us about personal information or a privacy-related request, please clearly indicate that your inquiry concerns privacy.

Depending on the request, we may need to verify certain information before processing it.

Business Address

my store
6331 ROBINSON RD
LOCKPORT, NY 14094
United States

Please note that this address is provided as our business contact address and should not be used for product returns unless our support team specifically confirms the return destination.