At my store, we aim to keep the checkout and payment process clear and secure. This Payment Policy explains how payments are handled when you purchase products through our online store.
Payment Methods
We accept payment methods made available through our checkout system.
Depending on availability, customers may be able to pay using major credit or debit cards, including:
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Visa
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Mastercard
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American Express
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Discover
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JCB
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Diners Club
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Maestro
Other payment options may also be displayed at checkout when supported by our payment providers.
The payment methods available for a particular order may vary.
Payment Currency
All product prices are generally displayed in U.S. dollars (USD).
If your bank account or payment card uses another currency, your financial institution may convert the transaction using its applicable exchange rate.
Your bank or card issuer may also charge a foreign transaction or currency conversion fee. Such charges are determined by the financial institution and are not controlled by my store.
Checkout Total
Before completing your purchase, the checkout page will display the amount applicable to your order.
The final amount may include:
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Product prices
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Applicable discounts
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Shipping charges
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Taxes or other legally required charges
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Other costs disclosed before payment
Please review the checkout summary carefully before submitting your order.
Payment Authorization
When you submit an order, the selected payment method may be subject to authorization by the applicable payment processor or financial institution.
An authorization confirms that the payment method may be used for the transaction. It does not necessarily mean that the order has already been shipped.
Orders normally proceed to fulfillment after the required payment process has been successfully completed.
Billing Information
Customers are responsible for providing accurate billing information during checkout.
If the billing information does not match the information associated with your payment method, the transaction may be declined or require additional verification.
Please review your billing details before completing payment.
Payment Processing
Payment transactions may be processed through third-party payment providers.
These providers may handle payment information according to their own terms, privacy policies, and security procedures.
For security reasons, my store does not ask customers to provide complete card information through email or other customer support channels.
Declined Payments
A transaction may be declined for reasons determined by your card issuer or payment provider.
Possible reasons can include:
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Incorrect billing information
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Insufficient available funds or credit
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Expired payment credentials
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Bank restrictions
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Security verification
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Payment method limitations
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Other authorization issues
If your payment is declined, please verify the information entered at checkout or contact your financial institution.
Pending Transactions
Your bank or card issuer may temporarily display a payment as pending.
A pending transaction may represent an authorization that has not yet been finalized.
The time required to complete or release a pending authorization depends on the applicable payment provider or financial institution.
Order Confirmation
After a successful purchase, an order confirmation may be sent to the email address provided during checkout.
If you believe your payment was completed but you did not receive an order confirmation, please contact us before submitting another order to reduce the possibility of creating a duplicate purchase.
Duplicate Payment Concerns
If you believe that the same order resulted in multiple charges, please contact us with your order number and relevant transaction details.
We will review the available information and assist with the issue where appropriate.
Payment Verification
For security and fraud-prevention purposes, certain transactions may be subject to additional verification.
If an order cannot be reasonably verified or presents a security concern, we may delay, decline, or cancel the transaction where appropriate.
If payment has already been collected for an order that is cancelled, an applicable refund will generally be issued to the original payment method.
Pricing or Payment Errors
If you believe that the amount charged differs from the amount displayed during checkout, please contact us as soon as possible.
Provide your order number and a description of the discrepancy so that we can review the transaction.
Refunds
Approved refunds are generally returned to the original payment method used for the purchase.
Refunds are processed according to the conditions described in our Refund Policy.
We generally cannot redirect an approved refund to an unrelated payment method.
Refund Processing Time
After my store processes an approved refund, the payment provider or financial institution may need additional time to make the funds available.
Please allow approximately 5–10 business days after processing for the refund to appear in your account.
The actual posting period may vary depending on your bank or payment provider.
Cancelled Orders
If an order is successfully cancelled after payment has been collected, the applicable amount will generally be refunded to the original payment method.
If an order has already entered shipment, cancellation may no longer be possible and the applicable return process may need to be followed.
Taxes and Additional Charges
Where required, applicable taxes and other mandatory charges will be calculated and displayed during checkout.
The amount shown on the final checkout page represents the applicable total presented before the order is submitted.
Payment Security
We use reasonable measures intended to protect payment-related information handled through our store and service providers.
However, no electronic transmission or online payment system can be guaranteed to be completely secure.
Customers should also take appropriate precautions when protecting their payment credentials and devices.
Third-Party Payment Services
Payment services may be provided by independent third-party companies.
Those providers may have separate terms, privacy policies, and procedures governing their handling of payment information.
Customers should review the applicable information provided by the payment provider when using its services.
Changes to Payment Options
Available payment methods may change from time to time based on payment-provider availability, technical requirements, or other operational considerations.
The payment options displayed during checkout represent the methods currently available for your transaction.
Payment Support
For questions about a payment, transaction status, billing issue, duplicate charge, or refund, please contact:
my store
6331 ROBINSON RD
LOCKPORT, NY 14094
United States
Phone: +1 716-948-5381
Email: support@listamartet.shop
Please include your order number whenever possible.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to payment-related inquiries received during our regular support hours.